Questions
Asked and answered, in plain words.
What owners, managers, boards and trustees ask before they start.
Getting started
What is Stoop?
Stoop reads the City’s records for a New York City building, lists the duties with their dates, drafts the paperwork for your OK and keeps the proof.
Is the lookup free?
Yes. Look up any New York City address. No account needed.
Which duties does Stoop track?
The ones that apply to your building, from facades to the street tree. Not every duty applies to every building. See the full list
Do I need to give Stoop my City logins?
No. Stoop reads public City records. We never ask for your logins or passwords.
What Stoop does, and doesn’t
Does Stoop file for me?
No. Stoop itself never files, signs or appears. It drafts the paperwork for your OK, and you file it or choose a licensed pro who does. If you choose, Stoop’s compliance desk can step in on a summons, for a published fee you approve first.
Who hires the vendor?
You do. Stoop points you to qualified, licensed pros and records who you chose. Stoop never hires, books, orders or pays a vendor for you. A marketplace that shows prices before you choose is coming soon.
Can someone appear at a hearing for me?
Stoop itself never files, signs or appears. If you choose, Stoop’s compliance desk, our in-house attorneys Ali Najmi, Esq. and Mark Feng, Esq., can appear at a hearing, file a request to reopen a missed hearing, negotiate penalties or make records requests, in New York City only. The fee is published per summons, and you approve it before anything is filed. It’s optional: name any representative you like, and Stoop tracks them the same way.
How does Stoop know an item is closed?
Closed means the agency’s own record says closed. No one marks it closed by hand.
What does the AI do?
Stoop AI reads records, drafts paperwork and answers your questions about the building in plain words. People make the decisions, and Stoop AI never scores people. Answering the building’s line is coming soon.
Prices
What does it cost?
Alerts is $9, Essentials $29, Growth $49 and Pro $99 at the founding price (usually $199), per building a month, billed yearly. The lookup is free.
How is Portfolio priced?
Per unit a month, for 11 or more buildings, quoted after a walkthrough.
Do City fees cost more through Stoop?
No. Stoop never marks up a City fee.
Your record and your tenants
Who sees my building’s record?
The people you add to the building’s account. Stoop never sells lender or insurer access to your building’s record.
Does Stoop text my tenants?
Not yet. Status texts are coming soon, and only for tenants who agreed to get them. They can reply STOP any time.
My building is in a trust. Is anything different?
The duties are the same. Some ownership and tax paperwork differs. See Stoop for trustees
Is this legal advice?
No. Stoop summarizes public records and City rules in plain words. For a legal question, talk to your attorney.
Find out before the fine.
Look up any New York City address. Free, no account.